Return and Exchange Policy

We want our customers to be happy with their purchase. We accept returns and exchanges on all orders as long as the item is in its original and sell-able condition. We accept exchanges up to 30 days after purchasing the item. We only accept items in their original, new condition. All returns and exchanges should be mailed back to:

The Katz Family
9420 Lurline Ave Ste B,
Chatsworth, CA 91311

 

For Returns, simply include your packing slip or your order # or Invoice ID in the package and write a note stating you would like to return the product for a refund.

For Exchanges, please include your packing slip or your order # or Invoice ID in the package and write a note stating what item you would like to exchange it for and in what size and color. You can exchange your items for any other product of equal value. 

If you have any further questions or concerns about returns or exchanges, you can contact us via phone at 818-230-2162 or email us at thekatsfamilymerch@gmail.com and we will be happy to assist you.